dedicated to your total satisfaction. If you have any suggestions or
comments please email us using the link on the store page.
specialise in supplying sign making equipment. premier sign is
operated and owned by Colin Russon
Making A Purchase
Making a purchase could not be
easier. Just browse our store, and add any items that you wish to
buy into the shopping cart. After you have finished your selection,
click on 'Checkout' and you will be asked for a few details that we
need to be able to complete the order.
We accept Paypal, Visa and Mastercard via Credit Card (email us, we
will call you). We do not charge for any item until it is ready to
ship. Backordered items are not charged until they are shipped. You
may send your credit card information via phone, fax, snail mail or
over the Internet.
When confirmation of order is received, this is to indicate that we
have received your order. It does not indicate that a contract
exists between us. We will indicate acceptance of your order, and
hence a contract between us, when we send you an invoice. We have
included this term to protect us in the case that a mistake has been
made in pricing, we have inadvertently under-priced goods, or we are
no longer able to supply a particular product for some reason. In
the case of a change of price, we will always contact you first to
ensure that the price is acceptable. We will of course refund if you
are not satisfied but please contact us to try and resolve any
Support Contract (updated 07/01/2008)
Where support is necessary for any
product not purchased from Premiersign we can provide a support
contract. Support is then given free of charge for a
maximum of 30 days. After this
period has expired free support will not be provided unless a
support contract is purchased again. There are no exceptions to
Support for items purchased from PremierSign
Full support and warranty applies
Shipping And Handling
Goods will despatched by Post or
Courier depending on size and weight.
Delivery Schedule: We deliver your order right away. We will normally
send your order to you in 2 business days but sometimes this is not
possible so we state categorically that delivery can take up to 10
If your item is not in stock, we will
back order for you. You will always be emailed with the option to
cancel your order if you would rather not wait.
For orders made from the UK or the
European Union, 17.5% VAT is added.
Credit Card Security
When the order is placed at our
website, credit card numbers are encrypted using 128 bit encryption.
They are only decrypted after they reach our computer. They are not
held in clear text on any web site and they are never stored.
BaiCam Ltd. do not disclose buyers'
information to third parties other than when order details are
processed as part of the order fulfilment. In this case, the third
party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents
of your shopping cart, to store delivery addresses if the address
book is used and to store your details if you select the 'Remember
Me' Option. They are also used after you have logged on as part of
that process. You can turn off cookies within your browser by going
to 'Tools | Internet Options | Privacy' and selecting to block
cookies. If you turn off cookies, you will be unable to place orders
by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery
BaiCam Ltd. conforms fully to the
Distance Selling Act found at
If you feel that a refund is necessary we are completely at ease
with this but we would ask that you call us to try and resolve any
issues that you may have.
Returns will not be accepted
without prior agreement. Please telephone or write to us by
post, fax or email before returning any goods.
Proofs of purchase and date
of receipt are required for any claims. Therefore you are
advised to keep your invoice or delivery note.
You may have to pay for the
postage of any returns and we will subsequently reimburse
you for reasonable return postage costs unless the goods
have been damaged while in your possession.
No damaged or faulty goods
due to misuse will be accepted.
For any reason within seven days
You can return goods or
cancel your order at any time until the end of the seventh
working day after the day on which you receive your goods,
provided that the goods are in original their condition and
To cancel your order, you
must inform us in writing by post, fax or e-mail.
You must return the goods to
us within 7 days of your written notice of cancellation.
We will refund your money
within 30 days of your cancellation.
Incorrect shipment or breakage
In the event that your order
is incorrectly shipped, we will give you a replacement
provided that you notify us within 2 days of receipt and you
return the goods to us in their original condition and
packaging within 7 days of our prior agreement.
In the event that you find
your goods broken/damaged when unpacked on receipt, we will
give you a replacement provided that you notify us within 2
days of receipt and send us a clear photograph of the
broken/damaged goods by post or email within 7 days of
If it has been agreed that
the item(s) are to be returned, the item/s must be sent back
within 7 days.
If your goods are faulty,
claims should be made by returning the goods to us for
inspection at your own postage cost, which will be
reimbursed to you should we subsequently decide to satisfy
In the event that we cannot
give you an exact replacement because we no longer stock
your goods at the time of your claim, we will offer you a
If you have any questions please
feel free to